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TRAVEL ADVICE: CORONAVIRUS (COVID-19) INFORMATION

Moama Lights 2022 FAQs

What is Moama Lights?
Moama Lights is a immersive sound and light experience, which winds through Moama’s Horseshoe Lagoon Reserve. Moama lights is a three-week celebration of art, light and the culture of Echuca Moama. Captivating light installations will transform Horseshoe Lagoon Reserve into a captivating after dark experience of sound and light within our beautiful natural environment.

Where is Moama Lights located?
Moama is situated on the Murray River, on the border of NSW and Victoria, 205km north of Melbourne and 800km south of Sydney.

Moama Lights is presented within Moama’s Horseshoe Lagoon Reserve, located on the corner of Shaw Street and Moama Riverside Holiday Park Road. Please read the below information about where to access the event entrance.

Entry into Moama Lights
Moama Lights is a ticketed event. No ticket, no entry.

The show entrance can be accessed via Blair Street, directly behind Moama’s Kerrabee Soundshell and under the Echuca Moama bridge. There is no entry into the event from Shaw Street.

Please have your ticket available for scanning at the entry gates.

Moama Lights Ticketing

Tickets are available to purchase online from 123tix, -www.123tix.com.au/events/profile/1756, or by phoning 1300 001 238.

Please note that while Murray River Council will not be selling tickets, Council’s customer service staff may be able to assist those unable to purchase tickets online, or over the phone. Please contact a Council service centre here for assistance.

How much are tickets?
Adults $20
Children (3 – 16 years) $10
Family Tickets (2 adults + 2 children) $50
Companion $0
Infants under 3yrs $0 (no need to obtain a ticket)

All tickets will be subject to a $1 booking fee.
Please note children under 16 must be accompanied by an adult.


Why do we have to pay for tickets in 2022?
In 2021 Murray River Council was fortunate to receive grant funding to host the inaugural event from the NSW Government’s Streets as shared spaces program to trial the event. The event is non-profit, a ticket price is required to cover the costs to deliver the 2022 event.

Do I have to purchase a ticket in advance? Can I buy a ticket on the day?
We strongly recommend purchasing a ticket in advance, as tickets are limited. If there are tickets still available on the day you wish to attend, these can be purchased online, over the phone, or at the box office at the site entrance, from 5.45pm.

Can I change my tickets for another day?
Please contact the ticketing vendor 123tix on 1300 001 238 to discuss change of day options.

Are tickets transferable?
No, you may be asked for identification.

Can I use my NSW Dine and Discover vouchers to buy tickets?
NSW residents can use their Discover NSW vouchers (not Dine NSW) to purchase tickets, however tickets must be purchased prior to 30 June. You can purchase tickets online or over the phone and use your voucher.

For more information on the NSW Dine and Discover vouches, please visit - https://www.service.nsw.gov.au/campaign/dine-discover-nsw

What is your ticket refund and cancellation policy?
Tickets are non-refundable and non-transferable and must be purchased from the organiser’s authorised ticketing agency 123 Tix.

The purchaser must ensure that the name on each ticket is correct as proof of identity may be required at entry.

You are responsible for checking all event information and ensuring you have purchased the correct tickets for the event. No refunds will be processed if you make an error in relation to your ticket purchase.

Except where required by law, there will be no refund of any Event Ticket or for any unused portion of any Event Ticket.

This includes but is not limited to where there has been a variation to the event, if you are refused entry to or evicted from the Event Site or VIP Areas by the Organiser or Event Staff in accordance with the Event Terms, if you fail to attend the Event, if you arrive after the commencement of the performance, if you leave the Event Site prior to the conclusion of the performance, or if you purchase the incorrect type of Event Ticket.

If the Event is cancelled (in whole or in part) by the Organiser as a result of any act of God; extreme weather; bushfires; war; council or governmental rulings or decisions; actions or decisions of the police or other authorities or for any reason outside of the control of the Organisers reasonable control, refunds shall be in the Organisers sole and absolute discretion.

If the Event is cancelled due to COVID 19 a refund less booking fee will be provided. If the Event is postponed to another date, the option will be given to transfer tickets to the new date.

What about covid-19?
We will continue to monitor the situation and make any adjustments to the event as required.

If you cannot attend the event on your ticketed date due to COVID-19, you will have the option to transfer your ticket to another date by contacting 123 Tix on 1300 001 238.

Moama Lights will operate under the current guidelines/rules in place set by NSW Government Health or the Federal Government, as applicable. The event will take place in line with approved COVID-19 safety plan.

Please stay at home if you are unwell, have a cough, fever, sore throat, fatigue, shortness of breath or any other flu-like symptoms. Be COVID Safe – Practice good hygiene. We’ll have plenty of hand sanitiser at the event and we encourage you to use it.

Where can I park?
There will be no parking available at the entrance to Horseshoe Lagoon.
Parking will be available at the Kerrabee Soundshell sealed car park (access via Blair St), Moama skate park unsealed car park (access via Blair Street) and along Meninya Street.

Accessible parking sites will be available close to the event entrance, behind Kerrabee Soundshell (access via Blair St).

How long is the trail? What is the terrain like?
The trail is roughly 1km long. Moama Lights takes place at Moama's Horseshoe lagoon, which is a natural bush setting with a horseshoe shaped lagoon. The trail is predominantly along a flat boardwalk area and on the Moama wharf (timber structure). There is a small section of pathway that is dirt and may be uneven.

What are the event dates and session times?
Moama Lights will run from Sunday 31 July to Sunday 21 August 2022 (inclusive).
There will be three sessions per night, at 6:00pm, 7:00pm and 8:00pm.

When should I arrive for my session time? If I miss my session time, can I join a later session?
Please do not arrive any earlier than 15 minutes prior to your session start time.
If you miss your designated session time we will try and accommodate you on the next available session on the same day, if that session is not sold out.

Who manages Moama Lights?
Moama Lights is organised by Murray River Council in partnership with Mandylights, an expert lighting and entertainment company.

Who is Moama Lights suitable for?
Moama Lights is suitable for all ages and abilities. Please note the show is conducted at night, and includes smoke, loud sound, dark pathways, uneven terrain and flashing lights. The pathways are unsealed, however provide decent access for prams and wheelchairs.

What if it rains? What should I wear?
Moama Lights is an outdoor, all-weather event and will go ahead if it is raining. Moama Lights will not be cancelled due to adverse weather except on the advice of emergency services in extreme conditions. It is recommended that you wear suitable clothing and footwear for the weather conditions and unsealed paths.

Where are the closest toilets?
Public toilets are located at 6 Meninya Street (off the sealed car park at the top of Kerrabee Soundshell). There are NO toilets within Horseshoe Lagoon.

Are dogs allowed at Moama Lights?
No. We love fur babies but please leave your dog at home or in pet friendly accommodation. If you are travelling with your pet please contact the Echuca Moama Visitor Information Centre (1800 804 446) for pet friendly accommodation options.

What are the last entry times? What time does Moama Lights finish?
Last entry into Moama Lights will be at 8:15pm. All visitors must exist by 9.15pm.

Can I purchase food and drinks?
There will be a limited amount of food and drink vans operating at the site entrance/exit. There are numerous hospitality venues within walking distance of Horseshoe Lagoon and we encourage you to support these venues before, or after you attend Moama Lights.

Can I bring alcohol?
No BYO alcohol is permitted to be brought into the event. Bags will be checked upon entry and anyone with alcohol in their bag will have the items removed, or be asked to leave.

Can I take photographs?
Take as many photos as you like with your phone, and don't forget to #MoamaLights if you post them on social media. DSLR cameras are permitted, however please be mindful of fellow patrons and do not block walkways, entrances and bridges. Tripods are not allowed in the event.

Can I bring my drone or tripod?
Drones and tripods are not permitted.

Accessibility

Will there be accessible parking?
Accessible parking will be available at the Moama Kerrabee Soundshell (Blair Street) car park, Moama skate park (Blair Street).

Is the route accessible for wheelchair users, walkers and prams?
The show will be predominately on the flat boardwalk area. There are accessible ramps leading off the elevated walkways and Moama Wharf to the unsealed path sections of the trail. There is a small section of pathway that is dirt and may be uneven. It is not necessary to go on the unsealed sections of the trail if you do not wish to.

If you wish to discuss this further, please contact the Moama Lights team on 1300 087 004.

Are complimentary tickets available for NSW Companion Card holders?
If you require a companion to attend the event with you and you hold a government-issued NSW Companion Card, you will be eligible for one free ticket (for your companion to use), when you purchase a ticket for yourself. To be eligible for this offer, you must purchase your ticket over the phone and mention that you have a Companion Card when you speak with the operator. Please call 123 Tix on 1300 001 238 to purchase your ticket.


Will there be any sessions for people with sensory sensitivity?
A special session of Moama Lights will be offered to accommodate people with specific sensory needs.

The event will open early for audiences with specific sensory needs and those who would benefit from a more relaxed environment. This session will be held at 5:00pm, at twilight where the lights can be dimmed and the natural environment will not be so dark. Audio volume, jarring sounds and strobe lighting will be removed from the show. Tickets will be limited, to ensure the trail remains less crowded.

The date of this session is still to be advised.

COVID-19

Moama Lights is committed to delivering a covid-safe event and operating within the current NSW Government regulations. We will continue to monitor and respond to government regulations and Covid-19.

All patrons are required to scan in using the COVID check-in QR code. We ask that you respect the conditions of entry and any direction given by staff upon your arrival.