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Moama Lights FAQs

Moama Lights FAQs 2024

What is Moama Lights?
Set against the picturesque backdrop of Moama’s Horseshoe Lagoon, Moama Lights offers an immersive sound and light trail that shares stories through state-of-the-art installations, projections, and cutting-edge moving light technology.

Produced by the world-class design studio Mandylights, Moama Lights 2024 marks the event’s fourth instalment. It promises to guide visitors through a new experience, celebrating the enchantment of the bush after dark. This year, we take delight in the lagoon and red gum floodplains, transforming nature’s wonderland into a vibrant spectacle that emerges as darkness falls.

Moama Lights will run over four weekends, from Thursday to Sunday from July 5 to July 28 2024, with tickets sold for specific session times.

Where is Moama Lights located?
Moama is situated on the Murray River, on the border of NSW and Victoria, 205km north of Melbourne and 800km south of Sydney.

Moama Lights is presented within Moama’s Horseshoe Lagoon Reserve, event entry is via the Kerrabee Soundshell gardens, located at 4 Blair Street.

Entry into Moama Lights
Moama Lights is a ticketed event. No ticket, no entry.

The show entrance can be accessed via Blair Street, directly behind Moama’s Kerrabee Soundshell and under the Echuca Moama bridge. There is no entry into the event from Shaw Street.

Please have your ticket available for scanning at the entry gates.

Moama Lights Ticketing
Tickets are only available to purchase using a credit card, either online from 123tix or by phoning 123Tix on 1300 001 238.

How much are tickets?
- Adult: $22

- Children (Ages 3 - 16): $11

- Family (2 Adults & 2 Children): $55

- Companion card holders $0

- Children under 3 years old can attend for free; when purchasing tickets, kindly indicate the number of children under 3 accompanying you.

**Please note that additional booking fees and card charges apply to all ticket prices**

*All prices include GST*

Please note children under 16 must be accompanied by an adult.

If you are a companion card holder, please contact 123Tix (ph: 1300 001 238, or email support@123tix.com.au) to book yours and your companion’s tickets).

Are there specific session times?
Yes. To enable smooth access to the event for large crowds, you must select which session time you wish to attend (e.g. 6:30pm, or 7:00pm) and you must attend at this time. Please carefully select which session time you choose to attend. You must arrive at least a few minutes before your session time. If you do not arrive in time for your session, you are not guaranteed entry during a later session, as they are often sold out.

What are the event dates and session times?
In 2024, Moama Lights will run from Friday 5 July until Sunday 28 July (Thursdays to Sundays). Sessions are offered at half hourly intervals, starting from 6 o’clock (excluding the Low Sensory Session to be held on Thursday 18 July, which runs for one hour). Final session times for each night vary, so check the ticketing website for specific details.

How can I apply to have my food truck at the Moama Lights event?

To apply to have your food truck at the Moama Lights event, please email your inquiry to khayes@murrayriver.nsw.gov.au. Please include details about your food truck, such as its name, cuisine type, menu offerings, and details of relevant permits or licenses you hold. Note catering operators must operate fully self-contained outlets. Self-contained meaning all food preparation, wash up facilities and service frontage is contained within the space of the outlet itself.

What is your ticket refund and cancellation policy?

Event Ticket Refund Policy:

Please read and understand the following terms and conditions before purchasing your event ticket.

Tickets are non-refundable and must be obtained from the authorised ticketing agency, 123 Tix. It is your responsibility to ensure that you have selected the correct tickets for the event and have reviewed all relevant event information. No refunds will be granted in the event of any errors made during the ticket purchase process.

Changes to ticket dates and/or session times can be made up until 30 June 2024. There will be an additional booking fee for a change of date and/or session. From 1 July 2024, there will be NO changes to ticket dates and/or session times permitted, under any circumstances.

How to Change Ticket Dates:

To change the date of your tickets, follow these steps:

  1. Book new tickets for your desired date through the 123 Tix booking platform.
  2. Once you have booked the new tickets, send us the five-digit booking ID by emailing via the contact page https://www.123tix.com.au/contact
  3. We will process a refund for your original tickets back to the original card used. Please note that booking and credit card fees are non-refundable.

Upon receipt of your new booking ID, 123Tix will proceed with the following:

  • Refund Processing: 123Tix will process a refund for your original tickets. The refund will be credited back to the original card used for the booking. Please note that a different card cannot be used or a refund cannot be provided via bank transfer.
  • Non-Refundable Fees: Be aware that the 123 Tix booking fee and any credit card fees associated with your original booking are non-refundable.
  • Confirmation Email: Once your refund is processed, you will receive a confirmation email with detailed information. Refunds are typically processed within 24-48 hours upon receipt of the new booking ID.

Should you need assistance, please contact 123 Tix on ph: 1300 001 238.

General Information:
In the case of adverse weather conditions, the Moama Lights event will not be cancelled, unless instructed to do so by the emergency services in extreme circumstances.

Refund and Cancellation Policy:
Unless required by law, no refunds will be given for any Event Ticket or any portion of an unused Event Ticket. This includes instances where there have been changes to the event, denial of entry or eviction from the event site or VIP areas as per event terms, failure to attend the event, arrival after the performance has commenced, departure from the event site before the performance concludes, or purchasing the incorrect type of Event Ticket.

In the event that the Organiser cancels the Event (either wholly or partially) due to circumstances beyond their reasonable control, such as acts of God, extreme weather, bushfires, war, council or government rulings or decisions, actions or decisions of the police or other authorities, refunds will be at the sole discretion of the Organiser.

If the Event is postponed to a later date, ticket holders will have the option to transfer their tickets to the new date.

GENERAL TERMS AND CONDITIONS

INTRODUCTION

1.1. Welcome to the 123 Tix website located at www.123tix.com.au (“Site”).

1.2. These Terms & Conditions govern the sale and purchase of tickets via the Site.

1.3. The Site is owned and operated by Wecre8 Designs Pty Limited T/A 123 Tix (A.B.N. 31 165 913 404) (“123 Tix”, “We”, “Our” and “Us”).

1.4. By purchasing tickets via the Site you are deemed to have read, understood and agreed to these Terms & Conditions and you agree that these Terms & Conditions represent a binding agreement between you (‘Ticket Buyer”) and 123 Tix.

1.5. 123 Tix reserves the right to change these Terms & Conditions at any time without notice.

GENERAL
2.1. In selling tickets via the Site, 123 Tix is a ticketing agent selling tickets on behalf of a third party event organiser, promoter and/or venue (“Event Organiser”) for a particular event (“Event”) and accordingly, to the fullest extent permitted by law, 123 Tix is not liable for any claims relating to any Event or ticket purchase, unless stated otherwise within these Terms & Conditions

CONDITIONS OF SALE
3.1. All tickets offered for sale by 123 Tix are sold on a first come first served basis and once a 123 Tix is showing an Event as ‘sold out’ no further tickets will be offered for sale. Some Event Organisers may offer tickets available for purchase ‘on the door or at the event’ however it is your responsibility to confirm this.

3.2. All tickets purchased via the Site are emailed to the Ticket Buyer’s nominated email address. It is the Ticket Buyer’s responsibility to print off and present a valid ticket at the Event for admission.

3.3. Any tickets purchased via 123 Tix must not be re-sold, offered for re-sale, be on-sold at a premium, offered as a prize or inducement, packaged or otherwise used for advertising, promotional or other commercial purposes, or given to any person other than the person named on the ticket, without the prior written consent of the 123 Tix (and the Event Organiser), which may be withheld in 123 Tix’s (or the Event Organiser’s) absolute discretion.

CONDITIONS OF ENTRY
4.1. A Ticket Buyer must hold a valid ticket purchased via the Site and may be required to produce valid photo identification which corresponds with the name on the ticket in order to be admitted to the applicable Event.

4.2. If the Event is an over 18’s event you may be required to show valid photo identification prior to entry.

4.3. The Event Organiser reserves the right to refuse entry to any person who does not hold a valid ticket, valid photo identification, who arrives late, who is intoxicated, or who is not on the guest list.

4.4. The Event Organiser reserves the right to eject any Ticket Buyer from the applicable Event (in their sole discretion), in accordance with the law.

4.5. The Event Organiser shall be entitled to only admit latecomers to its event during a suitable break, or as it otherwise determines in its sole discretion.

4.6. The Event Organiser reserves the right to determine whether a Ticket Buyer may or may not bring cameras or other recording equipment to the applicable Event. Any restrictions in relation to cameras and recording equipment will be notified to the Ticket Buyer prior to, or at the Event.

4.7. Ticket Buyers are required to retain their tickets throughout the applicable Event and may be asked to present their ticket at any time during the Event.

4.8 Ticket Buyers and their guests are required to comply with any applicable COVID-19 public health orders in place from time to time. It is the Ticket Buyers sole responsibility to check the most up to date public health orders in place at the time of purchase and attending the applicable Event.

REFUNDS, EXCHANGES AND REPLACEMENTS
5.1. Subject to the further terms of this Clause 5, all tickets purchased via the Site are non-refundable and non-exchangeable unless the Event Organiser permits a refund or exchange, or unless the Event Organiser is legally required to do so. In the event that the Event Organiser does provide a refund or exchange, it may be subject to certain conditions and additional fees.

5.2. 123 Tix and the Event Organiser are under no obligation to replace lost or stolen tickets for any tickets sold via the Site.

5.3. If the applicable Event is cancelled for any reason, tickets for that particular event shall be refunded by 123 Tix acting as agent for the Event Organiser, or the Event Organiser (where the Event Organiser collects ticket funds directly).

5.4. 123 Tix and/or the Event Organiser shall be under no obligation to arrange a substitute or replacement for a cancelled Event.

5.5. If the Event is re-scheduled, you will be contacted via your nominated email address and notified of such re-schedule. It is your responsibility to ensure that you keep your contact details up to date by notifying 123 Tix. The Event Organiser and/or 123 Tix shall not be responsible for failure to contact you in the event that your contact details have changed and you have not updated your contact information or accessed your email account. If the Event is re-scheduled you shall not be entitled to a refund or exchange unless agreed by the Event Organiser, or unless the Event Organiser is required by law to do so.

5.6 The Ticket Buyer acknowledges that in the instance where a refund is provided, to the fullest extent permitted by law, 123 Tix is entitled to retain the booking fee and any credit card processing fees associated with the issuing and refunding of that ticket.

OUR RIGHT TO CANCEL TICKETS
6.1. If we believe that a ticket sold using the Site was purchased fraudulently, we reserve the right to cancel such ticket in our sole discretion without notice to the Ticket Buyer.

VARIATIONS TO EVENTS
7.1. The Event Organiser reserves the right to vary, substitute or withdraw advertised programs, artists, venues, seating arrangements, capacity or the like, as necessary for any Event ticketed through the Site.

7.2. Any changes or variations pursuant to Clause 7.1 above shall be notified to Ticket Buyers for that Event prior to the commencement of the Event via the Site

PAYMENT & PURCHASE OF TICKETS
8.1. At the point of purchase all ticket prices are listed in Australian dollars and are stated inclusive of GST and 123 Tix booking fees, except where otherwise stated.

8.2. 123 Tix accepts the following methods of payment for ticket purchases via the Site: external payment gateways including PayPal, Stripe along with direct payment options at the discretion of the Event Organiser.

8.3. All bank charges and fees incurred by a Ticket Buyer in connection with the purchase of a ticket via the Site shall be the sole responsibility of the Ticket Buyer.

NO WARRANTIES & DISCLAIMER
9.1. The Site is provided on an "as is" basis and without representations or warranties of any kind to you, whether express or implied, including without limitation as to the quality and/or fitness of the Site for a particular use, accessibility, or warranties that access or use of the Site will be uninterrupted or error-free, or that the Site will be secure or free of viruses or other harmful material or elements, or that any of the content on the Site will be correct, accurate, timely or complete.

9.2. The Site may include technical inaccuracies or typographical or other types of errors. 123 Tix has the right to make changes, modifications and updates to any materials contained on the Site in its sole discretion and without prior notice.

9.3. Except as expressly provided to the contrary in this Agreement, and to the fullest extent permitted by law, all terms, conditions and warranties whether implied, statutory or otherwise relating to this Agreement are excluded.

9.4. Except in respect of any ticket sales collected by us on your behalf, we will not be liable for any loss, including but not limited to loss of profits, or any loss of goodwill, custom or any incidental, special or consequential loss or damage suffered by you arising out of or connected to the provision of the Site.

9.5. Entry to and attendance to an event ticketed via the Site is at the Ticket Buyer’s sole risk. To the maximum extent permitted by law, 123 Tix shall not be responsible for any loss, damage, harm or injury arising from any Ticket Buyer’s, Event Organiser’s or Artist’s entry, attendance or performance at any event ticketed via the Site.

PRIVACY & TERMS OF USE
10.1. 123 Tix collects your individual information so it may contact you in the event of cancellation or variation to an Event. All personal information is held by 123 Tix in accordance with its Privacy Policy.

10.2. These Terms and Conditions incorporate and are to be read in conjunction with 123 Tix’s Site Terms of Use and the 123 Tix Privacy Policy.

GOVERNING LAW AND JURISDICTION
11.1. These Terms & Conditions and the access and use of the Site shall be governed by and construed in accordance with the laws of New South Wales, Australia. By accessing and using the Site, you accept that any dispute under these Terms & Conditions or arising out of access and/or use of the Site shall be subject to the exclusive jurisdiction of the New South Wales Courts in Australia and by accessing and/or using the Site, you hereby submit to the jurisdiction of such courts for such purposes.

11.2. The Ticket Buyer is solely responsible for compliance with any applicable laws of the country from which they access the Site.

ENQUIRIES AND COMPLAINTS
12.1. In the event that you have any issues regarding the sale and/or delivery of tickets please contact: contact@123tix.com.au

12.2. Any complaints or queries in relation to an event, venue or Artist should be directed to the applicable Event Organiser directly. 123 Tix takes no responsibility in relation to any issues concerning any events other than as set out in these Terms & Conditions.

Do I have to purchase a ticket in advance? Can I buy a ticket on the day?
It are strongly recommended that you purchase a ticket in advance, as tickets are limited and sessions often sell out. If there are tickets still available on the day you wish to attend, these can be purchased online and over the phone anytime, or at the box office at the site entrance from 5.45pm.

Please note cash payments are not accepted at the box office. Payments are to be made by card only.

Where can I park?
There is no parking available at the entrance to Horseshoe Lagoon and there is LIMITED PARKING AVAILABLE at Kerrabee Soundshell (off Blair Street). Limited disabled parks will be available across the road from the Soundshell and event entrance.

Parking is available within walking distance along the following streets:

  • Meninya Street
  • Blair Street (on the eastern side of Meninya Street)
  • in the Echuca Street carpark (behind the Post Office) and
  • Shaw Street (please note there is no access to the event via Shaw Street).

There will be a designated drop-off area, along Blair Street, near the Soundshell, which is strictly drop off/pick up only – no standing. Where possible, we encourage small children and anyone with mobility issues to be dropped off in the drop off zone.

How long is the trail? What is the terrain like?
The trail is roughly 1km long. Moama Lights takes place at Moama's Horseshoe lagoon, which is a natural bush setting with a horseshoe shaped lagoon. The trail is includes sections of concrete footpath, boardwalk and a small section of pathway that is dirt and may be uneven. Some sections may have a slight incline and decline.

Who manages Moama Lights?
Moama Lights is organised by Murray River Council in partnership with Mandylights, an expert lighting and entertainment company.

Who is Moama Lights suitable for?
Moama Lights is suitable for all ages and abilities. Please note the show is conducted at night, and includes smoke, loud sound, dark pathways, some minor uneven terrain and flashing lights. We do our best to provide good access for prams and wheelchairs.

Will there be a low sensory session?
Yes. A special session of Moama Lights will be offered to accommodate people with specific sensory needs on Thursday, 18 July 2024 at 6 pm. The sensory session is aimed at people with specific sensory needs and those who would benefit from a more relaxed environment. The audio volume will be lowered or removed in some cases, and jarring sounds, high moving, and strobe lighting will be removed from the show.

This session has been specially designed for those with sensory sensitivities and will be different to the standard show.

What if it rains? What should I wear?
Moama Lights is an outdoor, all-weather event and will proceed if it is raining. Moama Lights will not be cancelled due to adverse weather, except on the advice of emergency services in extreme conditions. It is recommended that you wear suitable clothing and footwear for the weather conditions and bush setting.

Where are the closest toilets?
Public toilets are located at 6 Meninya Street (off the sealed car park at the top of Kerrabee Soundshell). There are limited portable toilets within Horseshoe Lagoon and around the Soundshell precinct.

Are dogs allowed at Moama Lights?
No. We love fur babies but please leave your dog at home or in pet friendly accommodation, as they will not be permitted into the event arena.

Can I purchase food and drinks?
Some food and drink options will be available at the Kerrabee Soundshell precinct (event entrance/exit). There are numerous hospitality venues within walking distance of Horseshoe Lagoon and we encourage you to support these venues before, or after you attend Moama Lights.

Do you have social media accounts?
Instagram: www.instagram.com/moamalights
Facebook: www.facebook.com/MoamaLights

Moama Lights Ice Skating

Come and experience the joy of gliding across the ice while surrounded by the beautiful Moama Lights festival atmosphere. The ice-skating rink will be located in a prime position within the festival, providing an unforgettable winter outdoor experience for all.

Whether you are a seasoned ice skater or a beginner, this is an opportunity not to be missed. It's the perfect way to spend a winter evening with family and friends.

When: Ice-skating will run from Saturday 29 June – Sunday 28 July 2024 (on limited days and times, refer below).

Where: Behind the Kerrabee Soundshell, 4 Blair St, Moama.

Price:

  • $18 per person - 5 years and older.
  • $6 per person - 3-4 years old (please note skating aids are mandatory for skaters 3-4 years old).
  • $6 per skating aid.

  • Please note that additional booking fees and card charges apply to all ticket prices.
  • All prices include GST.
  • Children under the age of 3 years old are not permitted on the ice under any circumstances.

Session times:

The rink will be available both during the day, and at night on the nights Moama Lights is operating, please check session dates and times (below), as they vary. Sessions will run for a 45-minute period, starting on the hour. The following is a guide to session times, please check the ticketing website, as these times are subject to change:

Dates (inclusive)

Start time of the first session

Start time of the final session

29 June – 4 July

11:00am

4:00pm

5 - 7 July

11:00am

8:00pm

8 - 10 July

11:00am

4:00pm

11 - 14 July

11:00am

8:00pm

15 - 17 July

11:00am

4:00pm

18 - 21 July

11:00am

8:00pm

22 - 24 July

NO SESSIONS

NO SESSIONS

25 - 26 July

4:00pm

8:00pm

27 - 28 July

11:00am

8:00pm


ICE SKATING TERMS AND CONDITIONS

Ticket Holders
All Ticket Holders (all persons who purchase or receive tickets) who participate in the activity of ice skating, or who otherwise enter the ice rink contained within the Event must observe the following terms and conditions of admission:

Children skating

  1. Children under l0 years of age MUST wear a helmet (helmets are highly recommended for all skaters).
  2. Children under 5 years must be always accompanied on the ice by an adult.
  3. Children under the age of 3 years old are not permitted on the ice under any circumstances.
  4. The ticket holder is responsible for the safety of children entrusted to their care and must actively supervise those children, at all times.

By purchasing tickets to the Event - whether for yourself or for others – you accept and agree that all Ticket Holders:

  • Have read and agree to these Terms and Conditions and will comply with the conditions of admission to the Ice Rink.
  • Acknowledge Ice Skating is an activity which may result in damage to property, personal injury or even loss of life from various causes, including, but not limited to, slipping, falling, tripping on a slippery surface, contact with other participants or property AND that such risk is undertaken voluntarily AND accept and agree that this constitutes a 'risk warning' in accordance with the Civil Liability Act 2002 (NSW).
  • Are responsible for assessing their own physical condition and fitness (as well as that of children entrusted to their care) for undertaking the activity and agree that all Ticket Holders enter and participate at their own risk.
  • Are responsible for the safety of children entrusted to their care and must actively supervise those children at all times.
  • Authorise Murray River Council (Promoter) to administer first aid or arrange other medical or hospital treatment as they deem necessary or appropriate and that any costs incurred by the Promoter in doing so will be a debt due and owing by the Ticket Holder to the Promoter.
  • Consent and agree to the Promoter taking or using photographs or videos (including sound recordings) of Ticket Holders at the Event, including as members of the audience and to these being used in any and all media, advertising and promotion.


Conditions of Sale

  1. Tickets are non-refundable, non-transferable and valid only for the date/s shown.
  2. The Promoter reserves the right to withdraw and/or reschedule Event times and sessions without notice. Should the Event or session be cancelled or rescheduled, 123Tix will contact and inform Ticket Holders.
  3. Nothing in these terms excludes any right, guarantee or warranty Ticket Holders are entitled to by law, however all other guarantees, conditions and warranties to the maximum extent permitted by law are excluded.

Ticket Delivery Instructions

  1. When buying tickets, you may either:
    1. Nominate 1 FULL NAME for all tickets and receive ONE bar coded ticket – in which case everyone must arrive at once in a group; OR
    2. nominate ALL attendee FULL NAMES and receive separate barcoded tickets for everyone – in which case each person may then arrive separately. Each ticket will be emailed separately.
  1. You are able to purchase up to 10 tickets using your credit card, multiple transactions by the same customer may be cancelled at the discretion of the Promoter.
  2. Each ticket attracts a booking fee, which is inclusive of GST. Payment by MasterCard and VISA are accepted.
  3. Once successfully charged to your card, purchased tickets will be emailed to the email address specified during booking as a PDF attachment. If you are unable to print your ticket(s) or do not receive your ticket(s) by email, Ticket Holders must bring photo ID and the card used to purchase the ticket to the Event entry gate so that booking details can be confirmed on entry.
  4. It is a condition of sale that tickets may not be offered for re-sale on third party websites such as Ebay or Gumtree. Tickets may not be resold or offered for resale at a premium (including online auction sites) or used for advertising, promotion or other commercial purposes. If a ticket is used in breach of this condition, it may be cancelled without refund and the bearer of the ticket may be refused admission.
  5. Tickets are processed by 123Tix on behalf of the Promoter only. 123Tix is in no way associated or involved in the operation of the Event.